Custom telecom software
development services: Telecommunications solutions tailored to your needs

OSS (Operational Support Systems) and BSS (Business Support Systems) are essential for managing and optimizing telecom software. OSS focuses on network operations and management, ensuring smooth service delivery and performance. BSS handles customer-related processes such as billing and order management, streamlining interactions and enhancing user experience. By integrating both BSS and OSS solutions into our offerings, we create comprehensive telecom software that supports efficient network management and robust customer service.

Incorporating 5G technology into our telecommunication applications at itCraft significantly enhances their functionality. 5G provides faster data speeds, lower latency and greater connectivity, which enables real-time communication, high-definition video streaming and improved overall performance. These advancements support the development of innovative applications that require high bandwidth and responsiveness, ensuring our clients benefit from cutting-edge technology and superior user experiences.

At itCraft, we have vast commercial experience in building VoIP, WebRTC, and other real-time communication solutions for both web and mobile platforms. Our development team has successfully delivered numerous projects involving complex telecommunication features such as video conferencing, live streaming, and real-time messaging. Our expertise includes integrating WebRTC for audio and video communication and implementing VoIP solutions in custom software development to create solutions to ensure cost-effective and efficient voice communication systems.

At itCraft, the telecom software development process begins with Product Discovery, where we deeply understand user needs and brainstorm solutions. Product Design follows, with our UX/UI experts creating intuitive and engaging interfaces. During Development, our developers, QA engineers, DevOps, and analysts work together to build iOS, Android, and web apps, along with back-end systems. Finally, support solutions are designed to offer a help-desk style team to ensure your app operates smoothly and effectively.

At itCraft, we ensure the quality of our telecom solutions through a structured development process that uses your business insights and strategies. From planning and design, to develop and testing, we handle the complex end-to-end development process of world-class telecommunications software allowing your business to focus on other priorities. We design solutions to meet ISO 9001 international standards for quality management, and deliver applications for telecommunication companies that are high-performing, secure, and compliant, providing reliable and effective solutions for your business.

We prioritize data security by implementing advanced measures such as encryption and secure authentication. Our commitment is further validated by our ISO 27001 certification to meet international information security processes, ensuring we follow best practices in protecting sensitive data.

We adopt a multi-faceted approach that includes robust architecture design, load balancing, and cloud-native solutions. We design our applications to scale horizontally, allowing them to handle increased traffic by adding more servers or resources as needed. We also implement load balancing to distribute traffic evenly across servers, preventing any single point of failure. Additionally, we use containerization and orchestration tools like Kubernetes to manage and scale our applications efficiently in cloud environments. Our focus is always on maintaining high availability and ensuring that our applications perform consistently, even under heavy load.

In addition to adhering to ISO27001 standards, we implement a comprehensive security strategy that includes end-to-end encryption for all communication channels, secure authentication mechanisms, and data anonymization where necessary. We also adhere strictly to industry regulations such as GDPR, HIPAA, and other telecom-specific compliance requirements. Our security practices include regular audits, vulnerability assessments, and the use of secure coding practices to mitigate risks.

We have significant experience in integrating with existing telecom infrastructure and third-party APIs. Our approach involves thoroughly understanding the client’s existing systems and ensuring that our solutions are compatible with their current technology stack. We use industry-standard protocols such as SIP for VoIP and leverage SDKs and APIs from leading telecom providers like Twilio, Agora, and Vonage to extend functionality. Our team ensures that integrations are seamless, with minimal disruption to ongoing operations, and we perform extensive testing to confirm that all components work together harmoniously.

Cross-platform technologies can be a good fit for real-time communication applications, depending on the project requirements. Tools like Flutter offer significant benefits in terms of development speed and cost efficiency, especially when targeting both iOS and Android platforms. However, for applications where performance, low-latency, and deep integration with native features are critical, we often recommend native development to ensure the best user experience. Ultimately, the choice depends on the specific use case, performance needs, and long-term maintenance considerations.

We achieve this by optimizing network routing, using low-latency codecs, and implementing adaptive bitrate streaming to adjust the quality of the stream based on network conditions. We also minimize the use of intermediaries in the data path, allowing direct peer-to-peer communication whenever possible. Additionally, our architecture leverages edge computing and global content delivery networks (CDNs) to reduce the physical distance between users and servers, thereby decreasing latency.

To ensure scalability during high traffic periods, we employ strategies such as distributed systems architecture, auto-scaling, and microservices. Our real-time telecommunications apps are built to distribute workloads across multiple servers and data centers, preventing any single point of failure. We also use auto-scaling features provided by cloud platforms like AWS and Google Cloud, which automatically adjust the resources available to the application based on current demand. Additionally, by using microservices, we can scale individual components of the application independently, ensuring that critical services can handle spikes in usage without affecting overall performance.

For VoIP and video conferencing, we commonly use WebRTC, SIP, and RTP protocols. Our backend services often rely on Node.js, Python, or Java, with frameworks like Express, Django, or Spring Boot. For real-time messaging and communication, we utilize WebSocket and MQTT protocols. We also integrate with cloud-based services like Twilio, Agora, or Amazon Chime for added functionality. On the frontend, we use React, Angular, or Flutter, depending on the project requirements, ensuring a smooth and responsive user experience across devices.

Building custom features from scratch offers greater flexibility and allows for a solution that is fully tailored to the client’s unique requirements. However, it can also be more time-consuming and expensive. On the other hand, integrating existing third-party services can significantly speed up development, reduce costs, and leverage the reliability and scalability of established platforms. We often recommend a hybrid approach, where core, differentiating features are custom-built, while less critical or standard functionalities are outsourced to trusted third-party services.