Product Support

Bug fixes

A bug fix is a change to a system or product designed to handle a programming bug or glitch. An endless amount of programming bugs can create errors within your system, program, application, or any other digital product. Fixing bugs is an ongoing process. To successfully resolve these issues, you require a dedicated IT or development team that run constant audits and check your program for potential problems.

itCraft engineers can help locate and identify bugs before they become a critical issue to key system functions. Our developers have a wealth of experience in software development, management and auditing. By understanding the purpose of your software, our developers familiarise themselves with your needs and make the necessary fixes.

itCraft developers and software engineers use data to develop their solutions. Additionally, if your digital product is not running at optimal speeds, they can suggest a range of solutions or tools to fix the problem. Our team works tirelessly to fix bugs in an efficient and timely manner. With itCraft support, you can rest easy and know that your mobile app, web application, or digital product is in safe hands. We’ve helped customers maintain high-quality projects for over ten years and counting.

Further system development

One of the unique characteristics of digital products is that they are never completely finished. Why? Because technology is expanding rapidly with updates and new features, there is always something new to add.

As a business owner, keeping up to date with the latest software updates, product launches, and developments in technology can be a daunting task. It is also a very time-consuming undertaking. With itCraft product support, we can ensure that your project will never stagnate or lose ground to your competitors. Our product services team can assist you with further system developments when they become necessary to your company. This support can be ongoing or simply when you require our assistance – it is entirely up to you.

itCraft system development support can help expand existing app features, make software updates or develop an entirely new aspect of your product. Technology is expanding so quickly that further development to your web or mobile app is a must to stay competitive. Our team understand the value of your project and what it means to your business operations. With itCraft system development support, we will ensure that your systems are up to scratch.

System maintenance

Developing a truly unique digital product is no small feat. It requires a considerable amount of dedication and effort to get an idea off the ground, let alone successfully launched. Many businesses encounter problems because they can’t maintain their digital product after launch. Often this is a result of stretching your team too thin and not having the capacity to stay on top of it all.

System maintenance is critical to the long-term viability of your digital product. It is the process of monitoring, evaluating and modifying existing information systems to make the required or desirable improvements. With itCraft system maintenance support, we ensure that your digital products never fall behind. We offer our support based on your individual requirements. 

Our experienced team of software developers, engineers and designers work together with you to maintain your systems. You can rely on them to provide support and feedback when your business needs it. We ensure that your digital product is never neglected and that it remains in top quality condition for your users. 

System monitoring & optimisation

Building a great mobile app or web application can take years of careful time and strategy until you are finally ready to release. The entire process is huge, but it is entirely worth it. The feeling you get when you see your live app or when you get your first customer is unmatched. But, in order to keep getting that feeling, you need to ensure that your web or mobile app is constantly monitored and checked to ensure it’s performing at an optimal rate.

Many businesses fail to recognise the importance of maintaining a healthy system. Often they see the early rewards but lack the understanding that their apps need constant optimisation to sustain growth. Others are fully aware of this notion but lack the workforce to do it successfully.

It doesn’t matter what situation you find yourself in; with our service, your digital product will never stall in its growth. We help businesses realise the full potential of their digital creation. Our mission is to ensure that users have a pleasant experience with your product and maintain your business’ excellent reputation in the process.

Consulting support

No two digital products are the same. Every project requires thoughtful attention to detail to truly stand apart. Having a clear strategy is also critical to the success and longevity of any digital product. For many, their idea will never manage to become anything more than that, an idea. Others know what they need to do to develop their idea but need a helping hand along the way.

itCraft consulting support can help turn even the smallest idea into reality. We’ve advised companies large and small on the necessary steps to take to get the job finished. It doesn’t matter if you only have an idea; with itCraft consulting services, we will develop the necessary strategy to deliver your product.

Firstly, we can assist in the design and development of your digital product. Our team of designers and software developers have a wealth of knowledge that will set your project off in the right direction. Once the idea has started to get off the ground, our consulting support can devise a branding strategy fit for your digital product. We also offer digital marketing consultancy services to help get your product in the eyes of consumers. Whether that is through search engine optimisation, app store optimisation (ASO), social media campaigns or paid advertising, we can provide you with the support you need.

Change requests

In the midst of an ongoing project, change requests are often met with apprehension. A critical change when you’re so close to completion is usually the last thing anyone wants to hear. The reality is that change requests are a part of life, and almost always, they are for the betterment of the product.

Change requests are proposals to make an adjustment to a project, which are often brought up by the client or by a fellow team member. This is often the case when the client wants to change something that will impact the pre-agreed deliverables. Change requests that are made within the scope tend to have little influence on the overall project. However, change requests outside the scope can have a huge effect on the project’s timeframe and budget.